PURCHASE, SHIPPING AND RETURN POLICY

La Sapinière Shefford & Cie

This policy applies to all products purchased online through the La Sapinière Shefford & Cie website.

1. Prices

Products are available exclusively in Canada
Available in limited quantities depending on harvest and production
All prices are listed in Canadian dollars (CAD)
Prices apply only to online purchases
Prices may change at any time without prior notice

2. Payment methods

All purchases must be completed using the payment methods offered on the online store.

👉 No cash or cheque payments are accepted.

Transactions are processed through secure payment platforms integrated with Shopify.

3. Taxes

Taxes are not included in the listed prices
They are added at checkout before final order confirmation
Applicable taxes are calculated based on your province of residence

In Quebec:
GST: 5%
QST: 9.975%

4. Shipping

Shipping is available within Canada only
Shipping fees are the responsibility of the customer, unless otherwise stated
Fees are calculated based on weight, volume and delivery address
The exact shipping cost is displayed before order confirmation

Delivery times: generally between 2 and 7 business days, depending on location and peak periods.

5. Order cancellation or modification

Any request for cancellation or modification must be made as soon as possible after purchase.

📞 450-775-4414
📧 sapiniereshefford@gmail.com

👉 Once an order has been prepared or shipped, modifications or cancellations cannot be guaranteed.

6. Return, exchange and refund policy

FINAL SALE

All products sold by La Sapinière Shefford & Cie are final sale.

👉 No refunds or exchanges are accepted, except in the specific case of a damaged product upon receipt.

7. Damaged product upon receipt

Contact us within a maximum of 2 days after receiving the order
Provide clear photos of the product and packaging
Include your order number

📞 450-775-4414
📧 sapiniereshefford@gmail.com

👉 No claims will be accepted after the 2-day period.

8. Non-damaged product / order error

Change of mind
Customer ordering error
Improper use or storage
Opened or used products

9. Natural products – possible variations

Our products are made from natural materials. Variations may occur, including:

Color
Texture
Aroma
Slight differences in size or weight

These variations are normal and do not constitute a defect or a reason for refund or exchange.

10. Limitation of liability

Delays caused by carriers
Damage resulting from improper use or storage
Individual reactions related to natural products

11. Policy changes

La Sapinière Shefford & Cie reserves the right to modify these policies at any time without prior notice. The applicable policies are those in effect at the time of purchase.

12. Contact us

📞 450-775-4414
📧 sapiniereshefford@gmail.com